1
The walkthrough
Going room to room before anything is loaded.
2
Anytime
The ones you will reach for all day.
3
While they load
Phrases commonly used while the team is loading the truck.
4
The next stop
What the truck is driving into. Say this before they leave.
5
Unloading
Where things land. It's important to be present and specific.
6
Assembly & wrapping
What happens to the beds, the hardware and the pile of blankets.
7
Finishing up
Before anyone drives away.
8
Where it goes
Point at the box, then tap the room.
9
Their replies
Hand the phone over. These are in Spanish for the crew to tap — you'll see the English.